The current collective labour agreement at KBC runs out at the end of the year. “Management has promised to start the discussions soon,” said De Backere, who hopes KBC can offer guarantees over a long period: “at least two years.”
After the publication of its quarterly results, KBC announced that it would transform the 65 small agencies into automatic distributors, close 51 distributors, and re-examine the group’s management. There is also no guarantee that jobs will not be lost.
Banks, including KBC, have drastically reduced their networks of agencies since more and more clients are opting for digital banking.